Returns Eligibility

Customers may request a return within 30 days of receiving their order. Items must be unused, in original condition and returned with all original packaging.

Return Conditions

To ensure a smooth return process, products should be returned in a resalable condition. Items that show signs of use, damage or missing original packaging may not be accepted.

Refund Process

Once your returned item has been received and inspected, we will send confirmation regarding the approval of your refund.

Approved refunds will be processed back to the original payment method used during checkout.

Refund Processing Time

After your refund has been approved, please allow 5-10 business days for the funds to appear in your account.

Processing times may vary depending on your bank or payment provider.

Non-Returnable Items

Items that have been personalised, modified or damaged after delivery may not qualify for a refund.

Contact Us

If you have any questions about returns or refunds, please contact our customer support team.

RoamRuck
BK PAYE LTD
345a Victoria Road
Glasgow
United Kingdom
G42 7SA

Email: help@roamruck.uk
Phone: 0141 496 7382