About RoamRuck

RoamRuck is operated by BK PAYE LTD, a company registered in the United Kingdom.

Company registration number: SC787781

Registered address:
345a Victoria Road,
Glasgow,
United Kingdom,
G42 7SA

For privacy enquiries, please contact:
Email: help@roamruck.uk
Telephone: 0141 496 7382

Information We Collect

When you browse our website, contact us or place an order, we may collect information needed to provide our services and manage your requests.

• Contact details such as your name, email address, telephone number and delivery information.
• Order details including purchased products, order references and communication history.
• Website usage information such as browser type, device information and pages visited.

We only collect information that is reasonably required for operating our website, processing orders and providing customer support.

How We Use Your Information

Information collected may be used for the following purposes:

• Processing and fulfilling product orders.
• Providing updates about your order and responding to enquiries.
• Improving website performance and customer experience.
• Maintaining accurate business records.

We do not use your information for unrelated purposes.

Order Information and Payments

When you purchase products from RoamRuck, certain information is required to complete your order, including delivery details and order information.

Payment-related information is handled through secure payment service providers. We do not store complete payment card details on our website.

Sharing Information

We may share limited information with trusted service providers where necessary to operate our business.

This may include delivery providers, website service providers and technical partners who help us maintain our online services.

Information is only shared where required for the relevant service.

Cookies

Our website uses cookies and similar technologies to provide essential website functions and improve browsing experience.

Cookies may remain active for different periods depending on their purpose. Some cookies expire when you close your browser, while others may remain for up to 12 months.

You can adjust your browser settings to manage cookie preferences at any time.

Data Retention

We keep personal information only for as long as necessary for the purposes described in this policy.

Order records and related business information may be retained for up to 7 years to support accounting and business record requirements.

General customer enquiries may be stored for up to 24 months after the last communication unless a longer period is reasonably required.

Your Privacy Choices

You may contact us to request information about the personal details we hold about you, ask for corrections, or raise questions about how your information is handled.

We aim to respond to privacy requests within 30 days of receiving sufficient information to process the request.

Keeping Information Secure

We take reasonable steps to protect information provided through our website and limit access to authorised personnel and service providers.

While online services cannot be guaranteed to be completely free from technical risks, we regularly review our website processes to help maintain appropriate security measures.

Changes To This Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website operations or legal requirements.

Any updates will take effect when published on this page.